Where do my inbound messages go?
Inbound messages can be accessed in a number of locations within the web portal
- Dashboard
- The account dashboard provides a table of the most recent inbound messages so you are immediately aware of any new messages that need to be actioned
- A direct link to the inbox is also located in the table header
- Inbox
- Accessible via Messages > Inbox or linked from the dashboard
- The inbox provides a list of all messages received in the last 30 days
- Clicking on a message displays a conversational view of the messages to and from the recipient
- A compose message text area allows you to respond to inbound messages directly from the inbox
- Learn more about the inbox here
- Detailed Reports
- Accessible via Reports > Detailed Reports
- Scroll towards the bottom of the page to see an inbound log table
- You can filter the outbound and inbound table by a specific number to see all messages to and from a recipient within a specific date range
- Learn more about detailed reports here