Detailed reports

In this article:

• Overview of the data included in detailed reports in the web portal
• Overview of the advanced filters available

Detailed Reports provide extensive data regarding the messages sent and received and can be accessed via Reports > Detailed Reports.

Features and data include:

Reports can be filtered by the following:

1. Date Range - Up to 12 months can be selected

2. Accounts - parent account can filter on sub-accounts

3. Status - user can filter on message status

• Delivered - the message was successfully delivered to the handset
• Failed
  • Failed - the message has failed and the carrier has stopped attempting to deliver
  • Rejected - message has been rejected. This is usually due to an issue with the destination number
  • Expired - message has passed the expiry date and the carrier has stopped attempting to deliver
• Pending - intermediate state
  • Submitted - message has been processed and submitted to carrier for delivery. This is a final status on messages without delivery receipts
  • Enroute - carrier is still attempting to deliver the message to the handset
  • Held - message has been held for review
  • Undefined - fallback message

4. Contact - user can filter on contact or mobile number

5. Advanced filters - can be used for either default or custom metadata and can be expanded by clicking 'Advanced Filters'. Custom metadata can only be supplied via the REST API. Default metadata can be viewed in the table

• Metadata key - name of the metadata e.g. BroadcastId
• Metadata value - the value of the metadata which can be viewed in the column corresponding to the Metadata key

6. Summary Charts

• Outbound Messages - the volume of messages sent within the filtered search parameters
• Units Used - volume of units used which can be greater than the number of messages sent as longer messages may exceed the industry standard
• Inbound Messages - volume of messages received

7. Outbound Message Table

A list of outbound messages displayed in order of date & time sent as per the preset date range

8. Inbound Message Table

A list of all inbound messages displayed in order or date & time received as per the preset date range

9. Column Menu

A dropdown list of data columns that can be added or removed from the inbound/outbound message tables